(As a customer: First, I looked for some sort of notification or sign about extra charge for excessively dirty cars, none. I am familiar with car wash services and my car used to be cleaned weekly and detailed monthly, so I'm not naive to the work. Second, I warned you. Third, you could have asked for my contact info and called or how about have someone reachable for follow up and questions when your timeline isn't what you said it would be. Fourth, it's your JOB. I pay you for a service, no matter how easy or hard. You do you best and move on. I wasn't expecting miracles. Fifth, I could care less how much money you are trying to make off of me. Telling me I'm not worth your time is hardly a way to get a tip or repeat customer. Oh wait, I tipped over half of what it costs and still no thank you. Sixth, don't presume I just hate my car. Maybe there have been other situations and circumstances out of my control that I can't steam my carpets weekly. Seventh, don't brag about your fancy computer system tracking gift cards and coupons when clearly you can't track them well enough to not get ripped off. And Eighth, don't judge me as someone trying to rip you off and two time a coupon. Are you kidding?
I remembered that I received a gift card for a car wash after hearing their radio commercial. So I called to make an appt and was told 45 minutes to do and no worries, we have record of your gift card in the computer system. They said no appt needed. Fine.
When I pulled up to drop off my vehicle the bay was already full with cars being cleaned. ????? I wonder what time they had their appointments????? I was a little concerned about this since I had an appointment but didn't think much more about it. He had told me when scheduling the appointment I would be able to pick it up by 12:30pm if dropped off by 8:30 or I could choose the 12-4:30 slot. Althought he said they would call me when it was ready. I chose the 8:30 time because I had things to do that afternoon since we were leaving town the next day.
The owner continued to give excuses and would not be honest about anything. I will never do business with them again. I will say the carpet looked good but because of the experience I will never go back. Customer service is bad and the owner really doesn't care. He never once appologized.
Best detail shop in town
So I arrive and ask a few questions about process, etc and I let him know that the vehicle is indeed filthy (no understatement). No problem. He says leave the keys in the car. Fine.
Anyway I was very upset when he said they would call me when it was ready. I finally told him I would be there by 4:30 to get my vehicle. When I arrived to get my car they had the keys in my car and it had been running in an effort to speed up the drying of the carpet. Guess what.... I was then just about out of gas.
Great service and fast! Don't come too muddy though or you might get a "mud penalty." (extra $$)
Love the place they do a killer job! Friendly and awesome!
First of all I made my appointment a month in advance. When I called the owner said it would be three weeks before he could schedule my vehicle carpet to be cleaned. My appointment was scheduled for 8:30am. I thought I would be the first vehicle since their office hours are 9-5.
I'm not one to complain so for this to be irritating me to the bone is a lot to say about the customer service and quality care they provide.
Well 1pm came around and no word from them so I called to find out if my vehicle was done. The owner said "No, it was not done and they would call me". Then 3pm came around and still no word so I called them again. When the owner said it was not done and would not be ready until close to closing I was very upset. I asked him what time they started cleaning my vehicle carpet and he sputtered around trying to avoid answering but I pushed the question again and he replied 10:00am. I reminded him about my 8:30am appointment and he said they got behind with other vehicles that were before mine. I will remind you their hours are 9-5 and my appointment was 8:30 so I don't know if he makes four appointments at the same time or what but if not I should have been first that am.
I come back after an hour, car hasn't been touched. No where to be found to see how long this might be. So I went home to return later.
Thankfully there are other options in Quincy now.
I come to pick up my car as he proceeds to tell me that I must not like my car because it was dirty and on and on about how he likes to make $8 per hour on a car and he barely made 1$ on mine. Says it should have costs me $80 but because I "wasn't around" to ask, "I did it anyways". Then asked for my gift card after I told him a second time I didn't have it. He proceeds to lecture me about how he's been ripped off before and don't come back here trying to use a gift card so I better tear it up.
Water Works Of Quincy Inc is a US Car Wash based in Quincy, Illinois. Water Works Of Quincy Inc is located at 1104 N 24th St, Quincy, IL 62301, USA.
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