Aweful. Terrible service. Incompetent staff. Pushy. I have bought 95% of my collection from a Zales at another location. Staff were professional and competent. I would not recommend a purchase from this store. Better off online or with another store. This store is now under new management with new staff. Seem to be more competent. Only time will tell
Sent out a ring for repair, was told it could be shipped to me and haven't heard from them since. It has been over a month since it was finished. They also do not call you back when you call. I have tried contacting them several times and everyone has said they'll call me back within the day. I have not received a call back yet!
I have purchased a lot from this store and always had great service. The people working here are always so nice and helpful. Think they need more employees cause I have had to wait a while. I will continue to purchase my jewelry from this store ,they are willing to work with you and make a deal.
Highly disappointed in this store! They make promises and don't follow thru with them. They had my 1st engagement ring for over a month and I still did not recieve what they promised. I had to settle for what they gave me which is not what they agreed too. I will never buy anything from here again. I have to go back to get my wedding ring checked every 6 months but that is the only reason I will go back.
Don't honor warranty. Just wants $$
Zales is a US Jewelry Store based in Quincy, Illinois. Zales is located at 3321 Quincy Mall, Quincy, IL 62301, USA.
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