Don’t stay here! We called ahead for a reservation with pets, specifically mentioning one was a large dog. We checked in, again mentioning that we were traveling with two dogs. Even questioned when the pet fee didn’t appear to be included on the room costs. Were told by the desk clerk “it’s included”. Next morning some miles down the road, we received a quite rude call from a manager demanding to know if we had a pet in the room and if it was a large dog. We said “yes, just as we said we did when we reserved and checked in”. She proceeded to accuse us of sneaking a dog in and of violating their size restrictions. Rudely (First we had heard of any size restrictions). The staff was apparently not informed on their own policy, or of the fees and how to charge them. Very disrespectful of the customers, rude, uninformed. Avoid this motel!
Room smelled like a musty basement, there was black mold around the shower head, and coming out of the light switch on the other side of the wall, so that entire section of wall was full of mold! They deactivate your room key every day! So any time you leave to go do anything, you will have to go back to the front desk to get a new key! Beyond inconvenient! Mold all around the small pool, and the jets in the hot tub aim straight up making it impossible to relax while constantly getting pelted with hot water. Will never stay here again when visiting town.
The room wasn't bad but we had a major issue with GM, no issues upon check in or the majority of the stay, the receptionist knew I had more than 4 people in room, by people I mean myself and children. I signed the receipt agreeing to the charges for one suite, the next day after checking out I realized on my bank account that they charged me for 2 rooms and when I called to speak to the GM she was extremely rude and unprofessional and said since I had over 4 in my room they were charging me double. Had someone told me this while checking in I would have gone to another hotel as I have many many times in the past with no issues. I will never again and I highly recommend never staying at this hotel
We arrived and within 25 minutes and I was amazed at the efficiency of the person working the desk (10/6/2017). I don't recall ever checking in so quickly at any hotel I've ever stayed at. She asked my name, I handed here I.D. and credit card, I signed and she handed me keys. I'll bet it didn't take a minute. And indeed, the room was clean and the bed warm and comfortable. Kudos to the young woman working the desk and kudos to the ownership/management of this hotel.
AWESOME! After travelling all day on motorcycle we found ourselves in Hannibal, MO and it seems not a great place to stay so we fired up that Internet machine and Priceline identified this hotel in Quincy. What's a little more driving for hopes of a hotel with a clean, warm bed and restaurants within walking distance.
I've had previous experiences at hotels that show that the effort is not put into the business either in maintenance or training of personnel including the fall-out from the previous nights stay which involved double billing and hours on the phone. I don't know what would happen if things didn't work quite properly at the Comfort Inn & Suites in Quincy, IL but I'd be willing to bet that the staff is trained and capable of handling most anything in a reasonable fashion. Again, KUDOS!
Good enough, for Quincy. It's now a smoke free motel, but our room smelled like an ashtray because in the bad old days before smokers were relegated to second class citizenship it was in the smoking allowed wing. Didn't bother me ...
Comfort Inn is a US Lodging based in Quincy, Illinois. Comfort Inn is located at 4122 Broadway St, Quincy, IL 62305, USA.
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